Sender domain settings

Why do you need these settings?

Upon receipt of the email, the postal systems check whether the actual email sender has the right to send them on your behalf. If emails are not checked, the email system discards them or marks them as spam or dangerous.

To avoid this, we ask all customers to configure and validate the Sender domain. All settings do not take much time and are limited to adding certain DNS settings for your domain. You can find more information on the settings setup here.

Review of established Sender domains

To view the sender's existing domains and add the new one, go to the Project Settings -> Sender domains tab.


In the screenshot:

  1. Adding a new sender domain;
  2. Review of the validation statuses of the established domains (checked once a day for the timely problems detection);
  3. Ability to export a table with data in CSV format;
  4. View and/or delete domain.


Deleting a domain is only possible if you have unlinked it from all projects. While it's not done, the system will not allow you to delete it.

Add new sender domain

To add sender's domain:

  1. Select the http / https protocol of your domain;
  2. Enter your domain address.


You need to choose the correct value of the protocol as in the future it can be used in templates to create personalized links.


Next, you will get records for your domain that you will need to add to your domain. Note that some entries need to be added for a specific sub-domain:


Once you have made all the necessary settings, you can update the status of the verification of records by clicking the Update button. If any of the records are not verified, you will receive error information:


SPF and DKIM records are obligatory to set. The domain will have verified status if these two records are verified.
DMARK and FBL are optional, but we recommend to add them as well.


Please note that due to the specifics of the domain settings application, the verification of records can take up to 24 hours. In some cases, when your records do not have view permissions for external services, we will not be able to verify them. In such cases, we recommend that you consult your CSM.

Our system checks the sender's domain settings in the background every 24 hours. If you have any problems, this information will appear in the admin panel.