---
agentTools:
  projectIndex: https://sendios.readme.io/v2/llms.txt
---

# Where to find user information?

![](https://files.readme.io/37ad743-image.png)

## How to find users' profiles by email or Client User ID?

Go to the **Users** page and enter a user's email address, phone number, or Client User ID in the search bar. This will display all existing profiles associated with the specified email address across all your <<glossary:project>>s. Click ***>*** on a desired user's card to view the profile.

![](https://files.readme.io/9b0cda4-image.png)

## Viewing general user information

The user profile page provides an overview of general information about the user, their <<glossary:Project>>, and data related to their [email subscriptions](https://sendios.readme.io/v2/docs/user-profile#unsubscribes):

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The standard parameters include:

| Parameter        | Description                                                                    |
| :--------------- | :----------------------------------------------------------------------------- |
| Client\_user\_id | User identifier on your side;                                                  |
| Channel Id       | Traffic channel from which the user reached the product *(e.g., paid search)*; |
| Subchannel Id    | Traffic subchannel from which the user reached the product *(e.g., Facebook)*; |
| Project ID       | <<glossary:Project>> identifier;                                               |
| Project          | <<glossary:Project>> name;                                                     |
| VIP              | User status in the context: payer – "1" / non-payer – "0";                     |
| Email            | User email address;                                                            |
| Phone number     | User phone number;                                                             |
| Namе             | User name;                                                                     |
| Age              | User age;                                                                      |
| Gender           | User gender;                                                                   |
| Country          | Country name;                                                                  |
| City             | City name;                                                                     |
| Language         | Two-letter language code (*e.g., "uk")*.                                       |

> 📘 By default, the VIP parameter has the "0" value (non-payer). Other parameters that have not been provided will remain blank.

> 👍 Additional parameters, that do not belong to the listed above, can be found in the [User attributes](https://sendios.readme.io/v2/docs/user-profile#user-attributes) section.

The last block of general user data provides information about the status of subscriptions to different types of emails:

* **Subscribe to regular emails** – subscription to <<glossary:trigger email>>s;
* **Subscribe to marketing campaigns** – subscription to <<glossary:marketing campaign>> emails;
* **Blocked** – indicates whether the user is blocked.

> 👍 More detailed information about the user subscription to emails can be found in the **[Unsubscribes](https://sendios.readme.io/v2/docs/user-profile#unsubscribes)** section.

There are also four tabs on the page:

* [Webhooks](https://sendios.readme.io/v2/docs/user-profile#webhooks) – displays delivery statuses of emails and user actions;
* [Timeline](https://sendios.readme.io/v2/docs/user-profile#timeline) – displays the dates of the main events related to the user;
* [User attributes](https://sendios.readme.io/v2/docs/user-profile#user-attributes) – displays user attributes;
* [Unsubscribes](https://sendios.readme.io/v2/docs/user-profile#unsubscribes) – displays the date and reason for unsubscribe if the user has unsubscribed from emails.

Let's go over each one in detail.

## Webhooks

This section provides information on the delivery status of emails and user actions in response to them.

![](https://files.readme.io/a6a197b-image.png)

**The name of the email** is indicated at the top: "Welcome," "Reset password," "Payment Reminder," etc.

Each email has its own **Source** indicating the sending type:

* "system" – <<glossary:system email>>s;
* "custom" – <<glossary:marketing campaign>> emails;
* "client" – sendings initiated by the Client.

Other values in the **Source** field mean that the system's logic itself initiated the sendings. This logic is customized for each <<glossary:Project>> and differs depending on the product needs.

> 🚧 Please note that data is stored for 30 days.

You can also set up receiving webhooks when creating or [editing](https://sendios.readme.io/v2/docs/editing-your-project#webhooks) a <<glossary:Project>> by entering the required URL address in the ***Webhooks*** field.

> 👍 For more details on the setup process and examples, refer to our articles [Webhooks](https://sendios.readme.io/v2/docs/webhooks) and [Email webhooks](https://sendios.readme.io/v2/docs/email-webhooks).

### How to download PDF file of sent system email?

If you've activated the ***Store PDF*** option while [creating or editing a system email](https://sendios.readme.io/v2/docs/how-to-create-a-transaction-email#21-store-pdf-option-for-system-emails), you can download the PDF file of that email by selecting the relevant user to whom the system email was sent and clicking on ***Download PDF***.

![](https://files.readme.io/f85de4d-image.png)

The PDF file will display details about the sender, the recipient's email address, and the complete content of the system email.

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> 🚧 Please be aware that you can download PDF file within 30 days after sending the system email.

## Timeline

The **Timeline** tab displays the dates of important events:

* ***Registration date*** – the date of registration;
* ***Confirm date*** – the date of the first click;
* ***Last mailed*** – the date when the last email was sent;
* ***Last online*** – the date of the last email opening within the past 2 hours;
* ***Last reaction*** – the date of the user's last reaction to an email (last click);
* ***Last request*** – the date of the last request (via the [Recommendation system](https://sendios.readme.io/v2/docs/recommendation-system)).

![](https://files.readme.io/34b9970-image.png)

## User attributes

The ***User attributes*** tab contains user-specific attributes. These attributes are saved when sending <<glossary:trigger email>>s or <<glossary:system email>>s through the API endpoint (*e.g., [Send system / trigger email](https://sendios.readme.io/v2/reference/send-system-trigger-email)*) or when provided separately using API endpoints [Add and update user data by Project ID and email](https://sendios.readme.io/v2/reference/create-and-update-user-data) / [Add and update user data by user\_id](https://sendios.readme.io/v2/reference/create-and-update-user-data-by-user).

![](https://files.readme.io/01d7f96-image.png)

The table below shows only general parameters, but they may vary depending on the specifics of your product. Therefore, this list is not exhaustive:

| Parameter    | Description                                                                   |
| :----------- | :---------------------------------------------------------------------------- |
| ak           | Auth key – key for user authorization / autologin on the product;             |
| аge          | User age;                                                                     |
| photo        | Link to the user's photo;                                                     |
| list\_id     | User group identifier;                                                        |
| platform\_id | 0 - 'Unknown,' 1 - 'Desktop,' 3 - 'Mobile,' 4 - 'Android App,' 5 - 'iOS App'. |

## Unsubscribes

If the user unsubscribes from emails, the **Unsubscribes** tab displays the date and reason for unsubscribing.

* ***Unsubscribe types*** – unsubscribe from certain types of <<glossary:trigger email>>s;
* ***Unsubscribe regular emails*** – full unsubscribe from trigger emails;
* ***Unsubscribe marketing campaigns*** – unsubscribe from <<glossary:marketing campaign>> emails.

![](https://files.readme.io/962a3ab-image.png)

> 👍 You can find more information in the article [Unsubscribing from emails](https://sendios.readme.io/v2/docs/unsubscribing-from-emails).

There is also the ***three dots*** button in the upper right corner of the page. By clicking on it, you can:

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If the user is subscribed →

* ***Unsubscribe regular emails*** – unsubscribe them from <<glossary:trigger email>>s;
* ***Unsubscribe marketing campaigns*** – unsubscribe them from <<glossary:marketing campaign>> emails.

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If the user is unsubscribed, then →

* ***Subscribe regular emails***– subscribe them to <<glossary:trigger email>>s;
* ***Subscribe marketing campaigns*** – subscribe them to <<glossary:marketing campaign>> emails.